How to return/exchange

Australian Orders

For all Australian orders we provide complimentary return shipping. To process a return or exchange you can use our Australia Post Easy Returns portal below

https://return.auspost.com.au/BANDSOME

 

New Zealand Orders

For all New Zealand orders we provide complimentary return shipping. To process a return or exchange please email us directly at [email protected]e.com for your return label sticker.

 

International Orders

1. Email us at [email protected] with your order number and which item(s) you would like to return/exchange.
2. Once your return/exchange has been approved please visit your local post office and post your items to  –

Bandsome
Po box 6463
Alexandria Business Hub
NSW, 2015

3. Once we have received your return/exchange, we will notify you by email and process your refund/exchange within 5 business days (please allow up to 10 business days for your refund to show in your account)

Refunds will be made to the original purchaser’s credit card.
Return shipping must be prepaid via traceable method (we recommend registered post) to ensure safe and documented delivery.

For any questions please contact us at [email protected]

 

Refunds policy

We will provide you with a refund on full-priced items where:
Your original order is 10 items or less
The items are in a saleable condition, in their original packaging with all tags attached.
The items have not been worn, damaged or washed.
You notify us for a refund/exchange within 7 days of receipt.
The original invoice as proof of purchase is provided.
The items are faulty (unless caused by you)
Your items received are different to the goods you have ordered.
We do not refund original shipping fees unless items are deemed faulty.
Please note: we do not refund sale goods unless deemed faulty.

 

Exchange policy

You may exchange your garment for any item of your choice (subject to availability).
Exchanges will only be accepted if;
Your original order is 10 items or less.
The goods are in saleable condition, in their original packaging with all tags attached.
The goods have not been worn, damaged or washed.
You notify us to exchange within 7 days of receipt of goods.
The original invoice as proof of purchase is provided.

Please note: sale items are final sale and cannot be returned for a refund or exchanged.

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